Privacy Statement

This Privacy Policy explains how Rabbit Reel collects, uses, stores and protects personal information when you create an account, play games, or use our website and mobile services. We take your privacy seriously and aim to be clear about what data we process, why we need it, and how you can manage your information.

Types of data we collect

We collect information needed to operate your account, process payments, and provide customer support. This includes personal data you provide directly, technical data generated when you use our services, and transactional information about your activity on the site.

Personal data

Personal data can include your name, email address, date of birth, postal address, phone number, and identity documents where verification is required. We also record account credentials and communication preferences to manage your account and send important updates.

Technical data

Technical data covers IP addresses, device and browser details, cookies and similar tracking technologies, and log information about your sessions. This helps us secure accounts, diagnose issues, and improve site performance.

Transactional data

We store records of deposits, withdrawals, bets, game history, bonuses used, and other payment-related details to administer your account, prevent fraud, and meet compliance obligations. Payment card details are processed through our payment partners and are not stored by us unless you choose a saved payment option subject to secure handling.

How we use your information

We use collected data to create and manage your account, process transactions, verify identity, provide customer support, and detect or prevent abuse. Data also supports security measures, responsible gambling tools, and internal analytics to improve our services. Where we use data for marketing, we will offer clear choices to opt out.

Data protection practices

We protect your information with industry-standard safeguards such as encryption, access controls, and secure storage. Access to personal data is limited to staff and service providers who need it to perform their duties. We regularly review security measures and require our partners to maintain appropriate protections.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, session management, performance analytics, and optional advertising or personalization. You can manage cookie preferences through the cookie banner and via your browser settings. Disabling certain cookies may affect site functionality.

Information sharing and third parties

We share information with trusted service providers who support operations, such as payment processors, identity verification services, and fraud-prevention vendors. We may also disclose data if required by law or to protect our rights. We do not sell your personal data to third parties for their own marketing.

User rights

You have rights to access, correct, or delete personal information, and to request restrictions on processing where applicable under local law. You may also object to certain uses or request portability of your data. To exercise these rights, use the account settings or contact our support through the support section in your account.

Access, correction and deletion

Many account details can be updated directly in your profile. For other requests, including deletion or export of data, contact our support team. We may need to verify your identity before fulfilling requests and we may retain certain records as required for legal or compliance reasons.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified via your account. Continued use of our services after updates means you accept the revised policy.