Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. You can contact us via live chat, email or phone for fast help with account verification, deposits, withdrawals and site access. Support agents work through convenient communication channels and will guide you step by step until your issue is resolved. Available 24/7 for urgent matters.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat, email and phone. Please include account ID for faster handling. |
| General enquiries | [email protected], general questions and billing. Expect reply within 24 hours for non-urgent emails. |
| Affiliate enquiries | [email protected], sign-ups and partnerships. Affiliate team responds Mon-Fri within 48 hours. |
| Phone | +44 20 7946 0283, call promptly. |
| Working hours | 24/7 for support; affiliate replies Mon-Fri 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your account username and up-to-date contact details. Providing screenshots or reference numbers speeds handling and prevents delays. We respond promptly and may request further verification where needed.
Send us a message
Response Time
Support response times vary by request. Most inquiries are answered within one business day, and live chat typically responds faster. Complex cases that require verification, KYC checks or third-party input may take longer depending on their nature. If your issue is urgent, please use live chat for the quickest reply; otherwise expect an email response within 24 hours on business days.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the site. Share anything from feature requests and usability tips to game suggestions or payment preferences. Every message is read carefully by our team and used to improve the service and user experience. Your input helps us prioritise updates and make the site easier and more enjoyable to use.