Terms and Conditions
These Terms and Conditions set out the rules that govern use of Rabbit Reel and the relationship between us and our players. We provide a platform for online casino games and related services; by creating an account and using the site you agree to these rules and any additional promotion-specific terms. Where applicable we operate under the licence referenced on our site and we work with third-party game providers and payment partners to deliver services.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account per person, household or shared device is permitted. You must notify us immediately if you suspect unauthorised access or if your contact details change. We may suspend or close accounts that contain false information, show signs of fraud, or are used to circumvent limits and bonus rules. Account verification (KYC) is required before certain withdrawals or when requested for compliance; you must provide valid identity and address documents on request.
Eligibility requirements
To use our services you must be legally permitted to gamble and meet the minimum age requirement in your jurisdiction. Residents of restricted territories are not eligible to register; the full list of restricted countries is available in the full Terms on the site. By registering you confirm that you are eligible to play and are not residing in a restricted location.
Acceptable platform use
Use the platform only for lawful, personal gaming. Prohibited activity includes creating multiple accounts, using bots or automated systems, colluding to exploit promotions, chargebacks, money laundering, or otherwise attempting to manipulate games or outcomes. We reserve the right to void suspicious bets, cancel bonuses, seize winnings, and close accounts where misuse is detected.
General bonus and promotion rules
All bonus offers and promotions are subject to specific terms listed on the promotions page and in your account. Common conditions include minimum deposit requirements, wagering requirements, game contribution rates, maximum bet limits while a bonus is active, and expiry dates for bonus funds and free spins. The welcome package and recurring offers must be claimed according to the steps shown in each promotion. Cashback and reload offers may carry different wagering rules; check the promotion terms before opting in.
Deposits and withdrawals
We support a range of fiat payment methods to fund your account. Deposits are generally processed instantly; some promotional offers require a minimum qualifying deposit. Withdrawals are subject to verification and may be processed using the original deposit method where possible. Large withdrawals can require additional documentation. We do not list every payment option here; check the cashier for available methods, limits and processing times.
Dispute resolution
If you have a complaint, contact our support team via the site so we can investigate. We aim to resolve issues promptly and transparently. If you are not satisfied with the outcome, follow the escalation and complaints procedure set out in the full Terms available on the site.
Updates to terms and conditions
We may update these Terms from time to time. Changes will be published on the site and, where appropriate, notified to players. Continued use of the platform after changes are published constitutes acceptance of the updated Terms. Please review these Terms regularly to stay informed of your rights and obligations.