Responsible Gambling

We are committed to safe, controlled play. At Rabbit Reel we want gambling to be fun and responsible, so we provide practical tools and clear guidance to help you stay in control. If you ever feel your play is becoming a problem, we encourage you to use the available account controls and contact our support team for assistance.

Player protection principles

We prioritise player safety and fair play. Our approach is based on prevention, early intervention, and support. That means offering easy-to-use controls, monitoring for risky behaviour, and responding promptly when a player asks for help or shows signs of problem gambling.

Activity-control tools

You can manage your account and playing time with a range of tools available in your account settings or via our support team. These controls are designed to be simple to set and quick to activate.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you put into your account. Limits can be increased or decreased, but increases may be subject to a waiting period to avoid impulsive changes.

Loss limits

Loss limits let you cap net losses over a chosen period. Use them to keep your play within a budget you are comfortable with. Limits apply to real-money play and are enforced automatically.

Time limits and reality checks

Choose session time limits or regular reality checks that remind you how long you have been playing. These tools help balance gaming with everyday life and reduce the risk of prolonged play.

Self-exclusion

If you need a break, you can request a temporary or permanent self-exclusion. During self-exclusion your account will be blocked, you will not be able to deposit or play, and marketing communications will be paused. To reactivate an account after a voluntary break, follow the steps shown in your account or contact support for guidance.

Recognising signs of problematic behaviour

Warning signs can include chasing losses, borrowing money to gamble, neglecting personal responsibilities, playing for longer than intended, or feeling anxious about your gambling. If you notice these signs in yourself or someone you care about, consider using limits or self-exclusion and seek support.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and treat bonuses and wins as incidental rather than guaranteed income. Share concerns with someone you trust and take advantage of the account tools available to you.

Getting help and professional support

If you want advice or immediate assistance, contact our support team available 24/7 via [email protected]. We can help you set limits, arrange self-exclusion, or provide information on local support services. For specialised help, please reach out to professional support organisations in your area.